What happens after I place my order?
Once we receive your order you will be sent a confirmation email which includes details of your order. When your order is dispatched, we will send you an email, so you can keep a look out for your parcel.
What happens if I don't receive my order confirmation?
If you have placed an order but have not yet received an order confirmation email, please allow up to 30mins for your email to arrive and be sure to check your junk mail or spam folder. If you still haven’t received your order confirmation please contact us for another copy.
Can I change my order after I've submitted it?
Unfortunately, changes cannot be made once you have completed checkout. In the case that you are unhappy with your purchase, please return it to our warehouse for a refund.
Is there a Click & Collection option?
Yes, we offer free Click & Collect at our Brisbane store. You can choose the 'Pick up' delivery option at checkout. Order before 12noon AEST on any business day to pick up same day at our West End retail store. Please see further details here.
Oops I forgot my password, what do I do now?
If you don't know or have forgotten your password, simply head to the login section of the website and click the 'Forgotten your password' link and follow the instructions provided.
Can I order over the phone?
Absolutely, simply call our friendly team on +61 7 3846 6366, Monday to Friday 9am to 4pm (AEST) and they will be able to assist.
How do I enter a promo/voucher code?
All valid promotional codes and gift vouchers need to be entered into the 'Redeem your Voucher' field in either the shopping cart or at checkout. For gift vouchers, the amount must be redeemed in full.
Can I send my order as a Gift?
Any order placed can be sent as a gift. When you enter the checkout just replace the pre-populated shipping address with the recipient’s information. The goods will be delivered to the specified address without affecting your default address details for future orders.
Can I send to multiple addresses?
Unfortunately, we are unable to ship to multiple addresses. If you wish for an order to go to multiple addresses, you will have to place a separate order for each address.
What about stock availability?
Fabulous new styles are placed on the website every week. You can search online for a product by using a product code, description or colour. If you are having trouble finding a particular item, please contact our customer service team for further assistance.
My order has not arrived. How do I track my delivery?
Once your order has been dispatched you will receive an email confirmation of your shipping details, which will include a tracking number.
Orders can be tracked using the tracking number at http://auspost.com.au/track
I’ve received my order but I have changed my mind. Can I return my item?
If you are having second thoughts on an item, you are welcome to return the item for a refund. More details are available on our returns page. If you require further assistance with a return, please contact us.
What if there is a missing or incorrect item in my order?
I've returned my items but I haven’t yet received my refund?
If you chose a manual refund option, refunds are processed as soon as we receive the returned items from you. Please allow up to seven business days for your refund to appear in your account. If you have still not received your refund after this time, please contact us.
In future, you can nominate to receive instant refunds with Refundid, click here for more information.
Do you deliver internationally?
We provide express shipping internationally to NZ, USA, CA and UK. Please see our Shipping & Delivery page for shipping fees.