Once we receive your order you will be sent a confirmation email which includes details of your order. When your order is dispatched, we will send you an email, so you can keep a look out for your parcel. 

If you have placed an order but have not yet received an order confirmation email, please allow up to 30mins for your email to arrive and be sure to check your junk mail or spam folder. If you still haven’t received your order confirmation please contact us for another copy. 

Unfortunately, changes cannot be made once you have completed checkout. In the case that you are unhappy with your purchase, please return it to our warehouse for a refund. 

Absolutely, simply call our friendly team on +61 7 3846 6366, Monday to Friday 9am to 4pm (AEST) and they will be able to assist. 

Any order placed can be sent as a gift. When you enter the checkout just replace the pre-populated shipping address with the recipient’s information. The goods will be delivered to the specified address without affecting your default address details for future orders.

New arrivals are being released weekly. You can search online for a product by using a product code, description or colour. If you are having trouble finding a particular item, please contact our customer service team for further assistance.   

Once your order has been dispatched you will receive an email confirmation of your shipping details, which will include a tracking number. 

Orders can be tracked using the tracking number at http://auspost.com.au/track 

If you are having second thoughts on an item, you are welcome to return the item for a refund. More details are available on our returns page. If you require further assistance with a return, please contact us. 

To Note: We do not offer returns or exchanges on sale items under $50, marked as final sale or Sale on Sale items under $50 at checkout.

We strive to get your orders out as quickly as possible. Our standard processing time is 2 business days from the date of purchase. During peak trading times, dispatch may take a little longer due to the higher volume of orders. We appreciate your patience and understanding during these times.

Please reach out to our customer service team here for any questions regarding the status of your order. We thank you for your patience.

In the case that something is missing or incorrect with your order please contact hello@adorne.com.au for assistance or fill out the contact us form. 

All valid promotional codes and gift vouchers need to be entered into the 'Redeem your Voucher' field in either the shopping cart or at checkout. For gift vouchers, the amount must be redeemed in full. 

Unfortunately, we do not offer returns or exchanges on sale items under $50.

This includes items marked as final sale or items that were included in sale on sale promotion and were marked under $50 at checkout.

Clothing items under $50 at checkout are considered final sale. Final Sale means that we do not accept returns or exchanges on products that are marked as final sale.

Sale on Sale Promotion: No returns or exchanges on items under $50 at checkout. If they are marked down to $50 or under after discount, they are no considered as final sale and cannot be returned or exchanged.

If your Final Sale item is faulty, please reach out to our Customer Service team at hello@adorne.com.au for assistance.  

Unfortunately, we are unable to ship to multiple addresses. If you wish for an order to go to multiple addresses, you will have to place a separate order for each address. 

We’re excited to offer international shipping to our NZ customers for a flat rate of $15. For our customers in UK, USA and Canada, international shipping is a flat rate of $30.  Customers are responsible for duties and taxes in their local country.

Should you change your mind on your purchase, we will happily issue a refund  providing the item is returned within 30 days of purchase and is in original condition - unworn and unwashed - with all labels and tags attached. 

We do not accept returns or exchanges on products that are marked as final sale, earrings or hair accessories. 

Sale on Sale Promotion: No returns or exchanges on items under $50 at checkout. If they are marked down to $50 or under after discount, they are no considered as final sale and cannot be returned or exchanged.

If you have received an incorrect or faulty item, please email us at hello@adorne.com.au within 14 days so we can resolve this issue for you.  

Faulty items can include full priced, sale, final sale, accessories and jewellery.  

Yes, we do offer exchanges via our Refundid option. Simply return the product for an immediate refund with Refundid and then place another order for the correct style or size.  

This exchange option does not include final sale, earrings or hair accessories, as these items cannot be returned for refund.  

Sale on Sale Promotion: No returns or exchanges on items under $50 at checkout. If they are marked down to $50 or under after discount, they are no considered as final sale and cannot be returned or exchanged.

Yes, customers will be responsible for all shipping charges to return any unwanted items. A shipping label will be generated for you when you process your return through Refundid. The return shipping label is charged with a flat rate of $9 AUD. This charge will be deducted from your refund.  

All returns remain your responsibility until received by adorne. We recommend returning your items via our returns portal, Refundid. 

If your item is deemed to have a fault, please email us at hello@adorne.com.au to organise a return. 

For Instant Refunds via Refundid, your refund will be processed within 30 seconds. We will then process your return as normal once received. 

For standard returns, please allow up to ten working days for our warehouse to receive your returns and to process the refund back to your original payment method. Once we have processed your return/refund, we will notify you via email. 

For our international customers, please allow extra time for returns to arrive in our warehouse. 

Yes, you can use Refundid to get an instant refund. 

It is important to note that Refundid does not cancel your buy now, pay later (BNPL) instalments. Instead, Refundid will provide you an instant refund into your nominated bank account. 

You are still obligated to pay off your BNPL instalments and can use the money provided to settle your outstanding balance with your chosen provider. 

For example: You purchase an item for $100 using Afterpay (you have not paid for any instalments yet). You then return the item through Refundid and receive $100 directly into your nominated bank account. Note, you are still obligated to pay for your $100 Afterpay balance, and can use the money Refundid provided to do so. 

If you chose a manual refund option, refunds are processed as soon as we receive the returned items from you. Please allow up to seven business days for your refund to appear in your account. If you have still not received your refund after this time, please contact us. 

In future, you can nominate to receive instant refunds with Refundid, click here for more information. 

Yes, we offer free Click & Collect at our Brisbane store. You can choose the 'Pick up' delivery option at checkout. Order before 12noon AEST on any business day to pick up same day at our West End retail store. Please see further details here. 

In the event of a public holiday, orders will not be processed or available to collect until the following business day. 

You have 30 days to collect your Click & Collect parcel. Any uncollected orders will be cancelled and refunded after this period.

If you don't know or have forgotten your password, simply head to the login section of the website and click the 'Forgotten your password' link and follow the instructions provided. 

Yes, our retail store is located in West End, Queensland. You can read more about our store location and opening hours here.