After placing your order, you’ll receive a confirmation email with your order details. Please allow up to 30 minutes for it to arrive and check your junk or spam folder if you don’t see it. If you still haven’t received it, contact us and we’ll resend it.
Once your order is dispatched, we’ll send another email so you can track your parcel.
Can I amend my order once its been placed?
If you notice something is incorrect with your order after it has been placed, please contact us immediately. We will do our best to change update the order, however, we are unable to make any changes once your order has been dispatched.
Can I order over the phone?
Absolutely, simply call our friendly team on +61 7 3846 6366, Monday to Friday 9am to 4pm (AEST) and they will be able to assist.
How can I track my order?
Once your online purchase is complete, you will receive an email confirming your order and delivery details. The email will also include a link that allows you to track the status of your delivery at any time.
You can track your order using the Australia Post tracking feature here.
Missing item
If an item is missing or incorrect in your order, please contact our Customer Care team so we can assist you.
Faulty Item
If you receive a faulty item in your order, please contact our Customer Care team for assistance.
Delivery
When will my order be dispatched?
We strive to get your orders out as quickly as possible. Our standard processing time is 2 business days from the date of purchase. During peak trading times, dispatch may take a little longer due to the higher volume of orders.
Please reach out to our customer service team here for any questions regarding the status of your order.
How can I track my order?
Once your online purchase is complete, you will receive an email confirming your order and delivery details. The email will also include a link that allows you to track the status of your delivery at any time.
You can track your order using the Australia Post tracking feature here.
My order was returned to sender, what do I do?
Please contact our customer care team and we will arrange redelivery.
Returns
Can I return my order?
To be eligible for a return, items must be received by adorne within 30 days of delivery. They must be unworn, unwashed, in original condition, and have all tags attached.
Please note, earrings and items marked as final sale cannot be returned for a refund, store credit or exchange.
How do I return my order?
For all return information please visit our returns page or reach out to our customer care team.
Can I exchange my order?
At this time, exchanges can only be facilitated in our West End store. If you are unable to visit the store, we recommend placing a new order for your desired item and return the unsuitable item to our warehouse for a refund via our returns portal.
Click & Collect
When can I collect my click & collect order?
Orders placed before 12pm AEST* can be picked up on the same day. Orders placed after 12pm can be picked up the following business day.
Please note, all Click & Collect orders placed after 12pm on Friday will not be processed or ready for collection until the following business day.
How long do I have to collect my click & collect purchase?
You have 30 days to collect your Click & Collect parcel. Any uncollected orders will be cancelled and refunded after this period.
Account
I forgot my password. How do I access my adorne account?
If you have forgotten your password, please click the ‘Forgot my password’ link below the login form and follow the prompts to reset it.
