RETURNS & EXCHANGES

At adorne, we are happy to offer you a refund for change of mind on full priced styles and most reduced merchandise. We do not accept returns on products that are marked as final sale, earrings or hair accessories.

How can I return my items?

There are two ways you can return your items. Choose from a Standard Return or an Instant Refund by following the prompts below.

Both options utilise our seamless returns portal. Simply enter your details below to start your return.

Want to learn more about Refundid? Click the link here.

  1. Enter your order details in the portal below
  2. Select the items you wish to return and your return reason
  3. For Return Resolution, click on Standard Refund
  4. A shipping label will be generated for you when you process your return, the flat rate of $9 will be deducted from your total refund

The return will be lodged and show instructions for you to complete the standard return.

For a standard return, all you will need is your email address, order number and postal address. This method does not require Credit Card details or License information etc.

Returns

Please enter your order details to access your refund now

  1. Enter your order details in the below portal
  2. Select the items you wish to return and your return reason
  3. For Return Resolution, click on Instant Refund
  4. A shipping label will be generated for you when you process your return, the flat rate of $9 will be deducted from your total refund.
  5. For an instant refund, you are required to create an account with Refundid. You will need to nominate a bank account for the instant refund to be deposited into, and provide some ID to verify your identity.
  6. Need to exchange size? - once your funds are returned to your bank account, you can repurchase the style you desire - no waiting for us to process your return!

The return will be lodged and show instructions for you to complete the instant refund.

Returns

Please enter your order details to access your refund now

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Refundid - Instant refunds

RETURN FAQ

What if I change my mind?

Should you change your mind on your purchase, we will happily issue a refund  providing the item is returned within 30 days of purchase and is in original condition - unworn and unwashed - with all labels and tags attached.

We do not accept returns on products that are marked as final sale, earrings or hair accessories.



What if I received an incorrect or faulty item?

If you have received an incorrect or faulty item, please email us at hello@adorne.com.au within 14 days so we can resolve this issue for you. 

 

Can I exchange my item?

Yes, we do offer exchanges via our Refundid option. Simply return the product for an immediate refund with Refundid and then place another order for the correct style or size.

This exchange option does not include final sale, earrings or hair accessories, as these items cannot be returned for refund.

 

Do I pay for return shipping?

Yes, customers will be responsible for all shipping charges to return any unwanted items. A shipping label will be generated for you when you process your return through Refundid. The return shipping label is charged with a flat rate of $9 AUD. This charge will be deducted from your refund.

All returns remain your responsibility until received by adorne. We recommend returning your items via our returns portal, Refundid.

If your item is deemed to have a fault, please email us at hello@adorne.com.au to organise a return.


How long does my refund take to process?

For Instant Refunds via Refundid, your refund will be processed within 30 seconds. We will then process your return as normal once received.

For standard returns, please allow up to ten working days for our warehouse to receive your returns and to process the refund back to your original payment method. Once we have processed your return/refund, we will notify you via email.

For our international customers, please allow extra time for returns to arrive in our warehouse.

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