To be eligible for a return, items must be received by adorne within 30 days of delivery. They must be unworn, unwashed, in original condition, and have all tags attached.

There are two ways you can return your items. Both options utilise our seamless returns portal, Refundid. Choose from a Standard Return or an Instant Refund by following the prompts above.  

 For our international customers, you can return your items through the Standard Return portal above. Otherwise, feel free to contact our Customer Service Team via our Contact Us form or on +61 7 3846 6366. 

Want to learn more about Refundid? Click the link here.

Currently we’re only able to offer exchanges in-store at our retail store in West End. If you’re not able to get in store, the best way to change your size is to return your existing item for a refund and place a new order for the next size. You can lodge your return on our returns portal here.

Sale Promotion: No returns or exchanges on items under $50 at checkout. If they are marked down to $50 or under after discount, they are considered as final sale and cannot be returned or exchanged.

Online purchases can also be returned in-store, following the same return policy.

If your item seems to be faulty, we invite you to complete our Contact Us form here or contact our friendly Customer Service Team on +61 7 3846 6366. We request that you provide our team with imagery of your faulty products for a swift resolution.