We hope you love your new pieces! If not, here's what to do ...
What if I change my mind?
Should you change your mind on your purchase, we will happily issue a refund providing the following conditions have been met:
- The item is returned within 30 days of purchase
- The item must be in its original condition - unworn and unwashed - with all labels and tags attached
- Change of mind returns do not apply to sale items
- Due to hygiene reasons, change of mind returns do not apply to earrings or hair accessories
Where do I return my item?
Return your item with the completed returns form to our address below:
Adorne - Online Returns
324 Montague Rd
West End Qld 4101
All returns remain your responsibility until received by Adorne. We recommend returning your items via a trackable shipping method.
What if I received an incorrect or faulty item?
If you have received an incorrect or faulty item, please email us at firstname.lastname@example.org within 14 days so we can resolve this issue for you.
Can I exchange my item?
We currently do not offer exchanges on items. However, feel free to return the product for a refund and then place another order for the correct style or size.
Do I pay for shipping?
Customers will be responsible for all shipping charges to return any unwanted items. If your item is deemed to have a fault, please email us at email@example.com to organise a return.
How long does my refund take to process?
Please allow up to ten working days for our warehouse to receive your returns and to process the refund back to your original payment method. Once we have processed your return/refund, we will notify you via email.
For our international customers, please allow extra time for returns to arrive in our warehouse.