RETURNS IN 3 EASY STEPS
We've partnered with Refundid to give you the most seamless, easy to use returns experience available in 3 easy steps.
HOW IT WORKS
1. Choose Refundid as your returns option
2. Enter your order details and receive your instant refund
3. Download your return label and post your items within one week
WHY CHOOSE REFUNDiD?
Your refund will be processed within seconds with your nominated bank account.
You can then browse for the new item you wish to purchase. No more waiting!
What is Refundid?
Refundid is a third party platform that provides shoppers with an easy to use returns portal and provides the option for instant refunds for their returns.
With Refundid your refund appears in your bank account in under 30 seconds.There's no need to wait for your returns parcel to be processed, you will receive your refund immediately.
How do I use Refundid?
If you have purchased a returns label through Refundid, you will receive a shipping label to your email account. You can choose to print the label yourself, or take it to you local post office to print it out for you.
Simply package your items in your adorne parcel (you can turn it inside out if you wish), seal the parcel and attach the returns label on top.
If you need help with your parcel, the team at AUS POST are always happy to help.
When do I need to return my items?
You have 7 days to post your return to adorne. If your return tracking has not updated within 7 days, Refundid will reverse the instant refund they have paid out to you. For more information click here.
Can I use Refundid for an exchange?
Yes, you can exchange items in the same way as requesting refunds.
Once you have completed your return request and received your money, you can then order the correct item as intended. This will ensure you don't miss out on the style you're after as our styles sell out fast!
As per the refund request process, please ensure that you ship your returning item(s) within 7 days of processing your return.
Does Refundid cost anything?
No, the Refundid tool itself is completely free of charge. You just need to create an account in order to receive an immediate refund into your nominated bank account.
There's no subscription fees, no set up costs or transaction fees. The only time you will be charged if your return is not received within 30 days.
Can I use Refundid when I've purchased with Afterpay?
Yes, you continue to pay off your AfterPay instalments to avoid
dishonour fees from AfterPay. You can choose to do this with your instant refund amount.
For more info, visit the Refundid FAQ page here.
What items can I not receive a refund on?
Refundid is not available for any non-refundable items. Sale items below $30, earrings and hair accessories are not accepted for refunds.
Refundid is also not available for any orders made using a gift card.
How do I know my refund is approved?
You can view your refund status by selecting the ‘Completed’ section within your Refundid account.
My refund was unsuccessful, now what?
In the unlikely event that a refund is unsuccessful, please follow the steps below:
- Re-attempt processing your refund
- Try using a different debit card
- If you still can’t see your refund, please submit a request here.
Please ensure that the debit card you have selected supports real-time payments.
How do I cancel my refund?
If you no longer want to return your items after the instant refund has been issued to you, please submit a request here as soon as possible.
Please note that all refund cancellations incur a $1 fee and can take 1-2 business days to finalise.
Why was my refund reversed?
There are two reasons your Refundid refund may be reversed:
- Your return was not sent back within the Refundid 7-day return policy. If the parcel is lost in transit, please contact our friendly customer service team here.
- adorne has declined your refund due to not meeting our returns policy criteria.
If your return has been reversed by Refundid, please contact their customer support team.
If your return was reversed by adorne, please contact us directly for more information.