wholesale faqs
Do you have a showroom?
We have a showroom in both Brisbane & Sydney that you can visit to view our full range of clothing and accessory samples. Details below.
Brisbane Showroom
324 Montague Road, West End, QLD 4101
Mobile: 0422 503 283
Sydney Showroom
18/112 McEvoy Street, Alexandria, NSW 2015
Ph: 02 8034 4890
Do you have imagery I can use?
As a stockist, you will receive access to high-quality adorne product images, instantly.
We know time is valuable, so we’re making it easier than ever for you to download professional, product images for all your marketing needs. Simply follow the link below to download our latest product imagery.
Find Adorne Imagery HERE
How do I handle faulty stock?
If you have received a faulty item in your order, please lodge your claim within 3 months of purchasing.
Email your claim to wholesaleclaims@adorne.com.au
To help make this process quick and easy we require:
- The adorne style code (including the colour) for each item that requires a credit
- A description of the fault
If you don’t have this information, please provide a photo of the faulty product so we can estimate the value of the product.
What’s your claims policy?
At adorne, we pride ourselves on our simple returns process. For a quick turn around on your claim, please ensure you meet the following criteria.
How do I deal with an incorrect, missing or damaged item?
If you have received an incorrect item, an item is missing, or an item was damaged in transit please contact our claims department on 07 3846 6366 within 7 days of receiving your order.
If you have a credit request which does not meet the above criteria, please contact your state Sales Manager.
What are your shipping rates?
For Qld, NSW, ACT, Vic, Tas and SA – Customers receive free freight if their order is over $550. Otherwise, their shipping and handling charge is $29.
For NT, WA and NZ– customers receive free freight if their order is over $880 ($800 for NZ). Otherwise, their shipping and handling charge is $39.
Shipping will automatically update at checkout based on your location and order total.
Local pickup If you're located near our Brisbane Showroom/Warehouse, you can choose Local pickup at checkout for a convenient, and faster collection option.
Do you offer faster shipping services?
If your order is urgent, please contact our Warehouse on 07 3846 6366. We will do our best to have your goods delivered as quickly as possible. Alternatively, if you are located near our Brisbane Showroom/Warehouse, you may select the Click and Collect option at the checkout.
Do you offer international shipping?
International shipping rates are treated the same as domestic rates and shippedwiththe best carrier for your order. Please be aware that we are not responsible for any duties or value-added taxes that may be assessed by your local customs office.
How do I change my shipping address/or other account information?
Please get in touch via email to office@adorne.com.auand we can update your details.
Can I ship to a PO Box?
Only packages less than 20kg can be shipped to a PO Box address. If your order is unable to be shipped to the supplied address for any reason, we will contact you to arrange an alternative.
How can I place an order?
Once you've logged into the wholesale website (www.adorne.com.au), you will arrive on your ‘Account’ page. Simply click ‘Shop’ or the adorne logo to start browsing.
We've streamlined our ordering process - our website now functions just like a standard retail online store. You can easily select sizes, adjust quantities, add items to your cart and proceed to checkout as you normally would on any eCommerce site.
What happens if part of my order is a pre-order?
If your order includes both in-stock and pre-order items, all available items will be shippedimmediately. Your pre-order item(s) will be sent separately as soon as they arrive at our warehouse - no additional shipping charges will apply.
What is your minimum order quantity?
There is no minimum order quantity–you are free to order the sizes and quantities that best suit your store You are also welcome to place smaller top-up orders at any time to easily replenish your stock.
When will my order arrive?
Delivery timeframes depend on your location and the shipping method selected. On average, orders arrive within 3–7 business days after dispatch from our warehouse.
Please note: Orders are processed and delivered Monday to Friday only, excluding national, Queensland, and Brisbane public holidays.
For Local pickup orders, please allow up to 3 business days for your order to be picked and processed. You'll receive an email notification as soon as it's ready for collection.
What if I have not yet received my order?
Please contact us at office@adorne.com.au orcall 073846 6366 with your order details and we will investigate the status of your order and report back to you.
How are wholesale prices displayed?
Once logged in with your wholesale login details all pricing displayed will be wholesale including GST.
Prices are displayed AUD. Please note, NZ customers will be charged in AUD, excluding GST.